Smart Systems. Personalised Support. Competitive Fees.

This Privacy Policy governs the manner in which LiveHere Property Group collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.livehere.com.au website, and from clients and tenants in the course of providing real estate and property management services.

Personal Identification Information

We may collect personal identification information from Users, landlords, tenants, and service providers in a variety of ways, including (but not limited to):

  • When you visit our website, register, fill out forms, or subscribe to communications.
  • When you engage us to manage a property, apply to rent a property, or provide services.

Users may be asked for, as appropriate:

  • Name, email address, mailing address, phone number, date of birth, employment details, identification documents, and banking details.

We collect personal identification information only if it is voluntarily submitted or required for the performance of our services. Users can always refuse to supply information, except that it may prevent us from providing services.

Non-Personal Identification Information

We may collect non-personal identification information whenever Users interact with our website. This may include the browser name, type of computer, operating system, Internet service provider, and other similar information.

Web Browser Cookies

Our website may use “cookies” to enhance User experience. Cookies are placed on the User’s device for record-keeping purposes and to track information. Users may set their web browser to refuse cookies, or to alert them when cookies are being sent. Some parts of the site may not function properly without cookies enabled.

How We Use Collected Information

LiveHere Property Group may collect and use personal information for the following purposes:

  • To provide property management and real estate services (e.g., to process tenancy applications, manage rental payments, arrange repairs, and communicate with landlords and tenants).
  • To improve customer service – information you provide helps us respond more efficiently.
  • To personalise user experience – understanding how our Users as a group use services and resources.
  • To improve our website and services – feedback is used to improve our products and services.
  • To send communications – we may use your email to send updates, notices, or respond to inquiries.

How We Protect Your Information

We adopt appropriate data collection, storage, and security practices to protect against unauthorised access, alteration, disclosure or destruction of your personal information, including:

  • Secure IT systems and restricted access to records.
  • Regular monitoring and compliance with applicable privacy legislation.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information.
We may share your information with trusted third parties for limited purposes, including:

  • Tradespeople and contractors engaged to carry out maintenance.
  • Insurers, utility companies, and government authorities where required.
  • Payment processors, email service providers, or technology platforms supporting our business.

These third parties are only given access to the information necessary to perform their function.

Electronic Newsletters & Communications

If a User decides to opt-in to our mailing list, they may receive emails including company news, updates, or related service information.
At any time, Users may unsubscribe using instructions provided in each communication or by contacting us directly.

Changes to this Privacy Policy

LiveHere Property Group may update this Privacy Policy at any time. We encourage Users to check this page regularly to stay informed about how we protect the personal information we collect. Continued use of our services will be deemed acceptance of any updates.

Your Acceptance of These Terms

By engaging our services or using our website, you signify your acceptance of this policy. If you do not agree, please discontinue use.

Contacting Us

If you have any questions about this Privacy Policy, the practices of our business, or your dealings with us, please contact:

LiveHere Property Group
Email: admin@livehere.com.au
Phone: +61 490 082 498
Address: Po Box 160, New Farm QLD 4005

Australian Privacy Principles

We are bound by and committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Further information is available from the Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy/australian-privacy-principles.